These cases represent the raw material developed by the students as part of their certification project. MIC master students are coming from all over the world and often had to write the case in a non-native language. No material can be reproduced without permission. © Master of Advanced Studies in Intercultural Communication, Università della Svizzera italiana, Switzerland.
A Case of Mixed-Religion Marriage |
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Keywords: Catholic, Convert, Ethnocentrism, Family, Judaism, Marriage, Mediation, Mexico, Religion, Stereotypes, Stigmatisation, Values |
Adapting to the French Culture |
Keywords: Cultural Dimensions, Cultural Values, Culture Shock, Erasmus, Finland, France, Integration, Proximity, Studying Abroad, Time Orientation |
A Finnish – Italian Collaboration |
Keywords: Cultural Dimensions, Cultural Values, Finland, International Collaboration, Italy, Miscommunication, Task Vs Social Orientation, Time Orientation |
A Highly Explosive Gas Deal |
Keywords: Economics, Intercultural Negotiations, Iran, Media, Politics, Public Relations, Switzerland |
A Parish Council in Nigeria |
Keywords: Africa, Critical Incident, Gender, Generation, High Context/Low Context, Individualism/Collectivism, Nigeria, Public Position, Religion, Time Orientation |
A Short Guide to Understanding Business Communications in China |
Keywords: Business, China, Directness, East-West, Individualism/Collectivism, Intercultural Collaboration, Miscommunication, Temporality |
An Unintended Offence |
Keywords: Cultural Prejudice, Generalisation, National Identity, National Past, Offence, Stereotypes, Swiss Banks, Switzerland, WWII |
Christian Christmas Eve Celebration at Multireligious Schools |
Keywords: Christianity, Christmas, Education, Foreign Influence, Islam, Mediation, Parents, Religious Freedom, Schools, Switzerland, Tolerance |
Clothing Styles in an Intercultural Setting |
Keywords: Airport, Awkward Feeling, Burka, Clothing, Critical Incident, International Setting, Local Customs, Neutral Setting, Stereotypes, Travel |
Conflictual Situation among Counterparts in a Pharmaceutical Company |
Keywords: Collaboration, Company, Employees, Face Loss, Gender, Intercultural Collaboration, Mediation, Turkey |
Creation of Forums for Intercultural Exchange and Formation in Nigeria |
Keywords: Africa, Competence, In-Country Diversity, Nigeria, Religious Conflicts, Representations, Social Capital, Stereotypes |
Culture Shock in a Professional Environment |
Keywords: Collaboration, Culture Shock, Ethnocentrism, Integration, International Organizations, Management Styles, Mexico, Working Relationship, Working Styles |
Culture Shock in China |
Keywords: China, Cultural Adaptation, Culture Shock, Developmental Model, Going Abroad, Living Conditions, Stages Of Culture Shock, Studying Abroad, Unhappiness |
Difficult Collaboration or Difficult Communication |
Keywords: Bureaucracy, Collaboration, Critical Incident, Cultural Etiquette, Netherlands, Rules And Procedure, Saudi Arabia, Status And Hierarchy, Western Vs Oriental |
Drop the Tie – the Challenges of Reverse Culture Shock |
Keywords: (Reverse) Culture Shock, Attire, Clothing, Cultural Configuration, Dress Code, Formality, Job Interviews, Non-Verbal Communication, Work Setting, Working Culture |
Edo the Bosnian Driver |
Keywords: Bosnia-Herzegovina, Collaboration, Cultural Perception, Employees, Hierarchy, Individualism/Collectivism, Power Distance, Time Perception |
Emergent Conflict in an NGO for Torture Victims |
Keywords: Arbitration, Cultural Presupposition, Discrimination, Ethnocentrism, Mediation, Rumania, Torture, Trauma, Xenophobia |
Fasting the Month of Ramadan at the Workplace |
Keywords: Ramadan, Religion, Workplace, Conflict, Mediation Strategies, Inter-Religious Dialogue, Professional Environment |
Female Priests in Finland |
Keywords: Christianity, Church, Equality, Finland, Gender, Gender Equality, Media, Religion, Religious Beliefs |
Field Visit in Afghanistan |
Keywords: Afghanistan, Critical Incident, Cultural Assumptions, Gender Relations, Hierarchy, Islam, Religion, Work Abroad |
For or Against Religious Instruction for Children |
Keywords: Agnostic, Atheist, Baptism, Christianity, Cultural Norm, Education, Mediation, Parents, Personal Choice, Switzerland, Upbringing |
Geert Wilders and Islam in the Netherlands |
Keywords: Geert Wilders, Immigration, Immigration Policy, Islam, Netherlands, Politics, Religion, Religious Stereotypes, Terrorism |
Identity Crisis – Flight and Return |
Keywords: Britain, Culture Of Origin, Expat, Going Abroad, Language, Multiple Identities, Stranger, Switzerland, Two Cultures, Values |
Immigrating to One’s Country of Origin |
Keywords: Culture Of Origin, Identity, Identity Shock, Immigration, Language, Stranger, Switzerland |
Managing Diversity |
Keywords: Collaboration, Cultural Dimensions, Egypt, Employees, Intercultural Competence, Management Styles, Working Abroad |
Meeting New England |
Keywords: Adaptation, Culture Shock, Exchange Year, Expectations, Host Family High School, Stereotypes, Study, Teenager, USA, Way Of Life |
No Going Back – Coming to Terms with an Intercultural Identity |
Keywords: African Immigrant, Culture Shock, Immigration, Monoculturality Vs Multiculturality, Multicultural Environment, Multiple Identities, Saudi Arabia, Studying Abroad |
One Size Does Not Fit All |
Keywords: Business Culture, Collaboration, Communication, Compensation, Complaint, Individualism/Collectivism, Local Market Knowledge, Translation, Turkey |
On Friday We Meet in the Back Yard |
Keywords: Discrimination, Islamophobia, Mediation, Minarets, Religion, Right-Wing Politics, Stereotypes, Switzerland |
Peace Building in Rwanda |
Keywords: Africa, Ethnic Communities, Genocide, Intercultural Competence, Mediation, Peace Building, Rwanda, Stakeholders |
Reflexions on the Case of Bosnia-Herzegovina |
Keywords: Bosnia-Herzegovina, Cultural Values, Ex-Yugoslavia, Mediation, Peace Building, Perception, Religion, Religious Belief |
Save the Project on Indigenous People |
Keywords: Choice Of Register, Common Ground, Development Cooperation, Ecuador, Indigenous People, Intercultural Negotiations, Negotiation, Non-Verbal Communication, United Nations |
Security Issues |
Keywords: Collaboration, Cultural Dimensions, Intercultural Awareness, Intercultural Competence, Portugal, Stereotypes, United Kingdom, Working Styles |
Swiss Germans and Germans: Divided by a Shared Language |
Keywords: Communication, Cultural Dimensions, Germany, Immigration, Language, Linguistic Register, Politeness, Switzerland |
Tense Negotiations at the World Youth Forum |
Keywords: Forum, Gender, Homosexuality, International Setting, Islam, Mediation, Politics, Polygamy, Values, Western Vs Oriental, Youth |
The Alptransit Consortium |
Keywords: Collaboration, Language, Mediation, Neat, Röstigraben, Stereotype, Switzerland, Tunnel |
The Case of the Jerusalem’s Temple Mount |
Keywords: Archeology, Cultural History, Isreal, Mediation, Middle-East Conflict, Palestine, Religion, Religious Symbols |
The Chinese Bride |
Keywords: Acculturation, China, Cultural Pressure, Family Expectations, Generation, Italy, Marriage, Overseas-Chinese, Parents, Traditions, Two Cultures |
The Chinese Restaurant // Invitation by a Stranger |
Keywords: Awkward Feeling, Critical Incident, Cultural Values, Discrimination, Gender, Immigration, Individualism/Collectivism, Intercultural Competence, Money, Politeness, Social Reflex, Stereotypes |
The Name of the South African Capital |
Keywords: Apartheid, Colonialism, Cultural History, Intra-National Diversity, Minorities, Names, South Africa, Symbols |
The Pope’s Speech at the University of Regensburg |
Keywords: Islam, Mediation, Offence, Religion, Religious Belief, Stereotypes, Vatican, Violence, Western Vs Oriental |
The Reception in Pakistan |
Keywords: Assumptions, Business Meeting, Critical Incident, Etiquette, Gender Relations, Islam, Pakistan, Public Event |
The Referendum on Minarets in Switzerland |
Keywords: Inter-Religious Dialogue, Islam, Media, Mediation, Minarets, Muslim Communities, Norms, Public Opinion, Religion, Switzerland, Symbol, Values, Vote |
The Visit of the Indian Consultants |
Keywords: Collaboration, Critical Incident, Eating Habits, Hierarchy, India, Mediation, Non-Verbal Communication, Outsourcing |
The Vote on Minarets |
Keywords: Islam, Mediation, Minarets, Religion, Religious Symbols, Religious Values And Identity, Switzerland, Symbol, Vote |
Turkish Delight |
Keywords: Critical Incident, Dancing, Intercultural Relationship, Meeting The Parents, National Symbol, Non-Verbal Communication, Stereotypes, Turkey, Western Vs Oriental |
Wearing a Veil in a Danish School |
Keywords: Asylum, Conflict Resolution, Denmark, Education, Immigration, Islam, Mediation, Parents, Religion, Stereotypes, Veil |
Yes is not the Answer |
Keywords: Collaboration, Critical Incident, Going Abroad, International Setting, Linguistic Meaning, Management, Miscommunication, Philippines, Stress, Time Orientation, Working Style |
You Don’t Belong Here |
Keywords: Australia, Being Different, Discrimination, Generalisation, Hostility, Immigration, South-East Asian Immigrants, Stereotypes, Two Cultures |